ev3 crash report

[creator1]

I download the EV3 home edition from, http://www.lego.com/de-de/mindstorms/do ... -software/
After installation, I got an error message when I start the program: An unexpected error has occurred. Please restart LEGO MINDSTORMS EV3
I tried on WinXP and Win7 but still not working. Below is the log file

================================================================================
ev3-crash-wpf-2013-09-03_11-18-52-PM.log

Unhandled exception occurred at 2013-09-03_11-18-33-下午
System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at System.Windows.Application.Run(Window window)
at NationalInstruments.X3.Launcher.SingleInstanceManager.OnStartup(StartupEventArgs eventArgs) in c:\Builds\X3\X3.Launcher\SingleInstanceManager.cs:line 50
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(String[] commandLine)
at NationalInstruments.X3.Launcher.SingleInstanceManager.Main(String[] args) in c:\Builds\X3\X3.Launcher\SingleInstanceManager.cs:line 25
Stack trace with ILOffsets:
at WindowsBase.dll.UnsafeNativeMethods.DispatchMessage (IL offset: 0xffffffff)
at WindowsBase.dll.Dispatcher.PushFrameImpl (IL offset: 0x4a)
at WindowsBase.dll.Dispatcher.PushFrame (IL offset: 0x5e)
at WindowsBase.dll.Dispatcher.Run (IL offset: 0x5)
at PresentationFramework.dll.Application.RunDispatcher (IL offset: 0x1f)
at PresentationFramework.dll.Application.RunInternal (IL offset: 0xe1)
at PresentationFramework.dll.Application.Run (IL offset: 0x1d)
at MindstormsEV3.exe.SingleInstanceManager.OnStartup (IL offset: 0x92)
at Microsoft.VisualBasic.dll.WindowsFormsApplicationBase.DoApplicationModel (IL offset: 0x52)
at Microsoft.VisualBasic.dll.WindowsFormsApplicationBase.Run (IL offset: 0x188)
at MindstormsEV3.exe.SingleInstanceManager.Main (IL offset: 0x5)



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ev3-log-sl-2013-09-03_11-18-52-PM.log

+000.000 >> MINDSTORMS EV3 launched at 2013-09-03_11-18-18-下午
+000.000 >> OS Type: Windows
+000.000 >> OS Version: Microsoft Windows NT 5.1.2600 Service Pack 3
+000.000 >> Silverlight version: 5.1.20513.0
+000.000 >> MINDSTORMS EV3 assembly file version: 1.0.00826.1
+000.000 >> MINDSTORMS EV3 build drop: R1-X3-Dev[GC]_20130826.1
+000.047 >> In Application_Startup
+000.047 >> Starting plugin loading
+000.531 >> Starting InitializeNewRespectingForRootCatalog
+003.266 >> Starting GetExportedValue<RootCompositionHostWrapper>()
+003.281 >> Starting GetExportedValue<IClient, ConfigTokens, PreferencesManager, MultiProjectSupport>()
+004.000 >> Generated XmlSerializer for requests/responses/server messages in (seconds): 0.65625
+004.016 >> Message queue successfully claimed.
+004.047 >> Starting GetExportedValue<VersionProvider>()
+004.047 >> MINDSTORMS EV3 version: 1.0.1
+004.047 >> MINDSTORMS EV3 running as: Retail
+004.047 >> Starting setup phase 1
+004.078 >> MINDSTORMS EV3 language: en-US
+004.078 >> Starting setup phase 2
+004.094 >> Starting setup phase 3
+004.359 >> Starting setup phase 4
+004.719 >> Generated XmlSerializer for requests/responses/server messages in (seconds): 0.34375
+005.250 >> Starting setup phase 5
+005.250 >> Starting setup phase 6
+005.250 >> Starting setup phase 7
+005.391 >> Starting setup phase 8
+005.391 >> Starting setup phase 9
+005.391 >> Startup done
+011.938 >> Time for CreateAndRelinquishX3ProjectInstanceAtLaunch (seconds): 0.953125


================================================================================
ev3-log-wpf-2013-09-03_11-18-52-PM.log

+000.016 >> MINDSTORMS EV3 launched at 2013-09-03_11-18-11-下午
+000.016 >> OS Type: Windows
+000.016 >> OS Version: Microsoft Windows NT 5.1.2600 Service Pack 3
+000.016 >> OS Bitness: 32-bit
+000.016 >> MINDSTORMS EV3 assembly file version: 1.0.00826.1
+000.016 >> MINDSTORMS EV3 build drop: R1-X3-Dev[GC]_20130826.1
+002.422 >> Bluetooth supported: False
+002.422 >> Bluetooth Primary Radio not found
+002.438 >> Enabling passive scan for TCP;USB
+002.766 >> Generated XmlSerializer for server messages in (seconds): 0.328125
+004.438 >> Generated XmlSerializers for requests/responses messages in (seconds): 1.65625
+010.344 >> Message queue successfully claimed.
+012.563 >> AppFullyLoadedEvent received
+021.422 >> Unhandled exception occurred at 2013-09-03_11-18-33-下午
System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at System.Windows.Application.Run(Window window)
at NationalInstruments.X3.Launcher.SingleInstanceManager.OnStartup(StartupEventArgs eventArgs) in c:\Builds\X3\X3.Launcher\SingleInstanceManager.cs:line 50
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(String[] commandLine)
at NationalInstruments.X3.Launcher.SingleInstanceManager.Main(String[] args) in c:\Builds\X3\X3.Launcher\SingleInstanceManager.cs:line 25
Stack trace with ILOffsets:
at WindowsBase.dll.UnsafeNativeMethods.DispatchMessage (IL offset: 0xffffffff)
at WindowsBase.dll.Dispatcher.PushFrameImpl (IL offset: 0x4a)
at WindowsBase.dll.Dispatcher.PushFrame (IL offset: 0x5e)
at WindowsBase.dll.Dispatcher.Run (IL offset: 0x5)
at PresentationFramework.dll.Application.RunDispatcher (IL offset: 0x1f)
at PresentationFramework.dll.Application.RunInternal (IL offset: 0xe1)
at PresentationFramework.dll.Application.Run (IL offset: 0x1d)
at MindstormsEV3.exe.SingleInstanceManager.OnStartup (IL offset: 0x92)
at Microsoft.VisualBasic.dll.WindowsFormsApplicationBase.DoApplicationModel (IL offset: 0x52)
at Microsoft.VisualBasic.dll.WindowsFormsApplicationBase.Run (IL offset: 0x188)
at MindstormsEV3.exe.SingleInstanceManager.Main (IL offset: 0x5)


+021.422 >> App trying to exit (crash)
+021.422 >> WorkingSet64: 377,536,512
+021.422 >> PagedSystemMemorySize64: 3,114,228
+021.422 >> PagedMemorySize64: 272,949,248
+021.422 >> NonpagedSystemMemorySize64: 117,760
+021.422 >> PrivateMemorySize64: 272,949,248
+021.422 >> VirtualMemorySize64: 1,890,041,856
+026.406 >> App exiting (crash)